Refund policy

RETURN AND REFUND POLICY

As our products are fresh and perishable, we do not accept returns or provide refunds for change of mind once an order has been prepared or collected.

If your order is incorrect, damaged or does not meet acceptable quality standards, please contact us as soon as possible with your order number and photos of the product. We will assess the issue and offer an appropriate replacement or refund in accordance with the New Zealand Consumer Guarantees Act.

If you need to cancel or change an order, please contact us as soon as possible. Cancellations cannot be guaranteed once preparation has begun.

Approved refunds will be returned to the original payment method.